RESPONSIBLE GAMBLING

STATEMENT OF COMMITTMENT

MGE Digital Canada (MDC) recognizes that for most people gambling is a social or recreational activity, something that is fun and entertaining. For others, gambling can cause problems and becomes uncontrollable and is no longer a choice. MDC is committed to educating our employees to recognize problem gambling behaviors and providing patrons with information and resources to help themselves and others.

PLEDGE TO OUR PATRONS

1. TO PROMOTE RESPONSIBLE GAMBLING
   • We will make information available promoting responsible gambling and where to find assistance, including a toll-free help line number.
2. TO PREVENT UNDERAGE GAMBLING
   • We will make diligent efforts to prevent underage individuals from participating in any online gambling or sports betting.
3. TO ADVERTISE RESPONSIBLY
   We will ensure that our advertising and marketing will:
   • Contain a responsible gambling message and/or a toll-free help line number.
   • Reflect generally accepted contemporary standards of good taste.
   • Strictly comply with all jurisdictional standards to make no false or misleading claims or create a suggestion of financial certainty.
   • Not target vulnerable Patrons, including those who have decided to self-exclude.
   • Not target minors.

PLEDGE TO OUR EMPLOYEES

1. We will educate all employees on responsible gambling.
2. We will train employees on responsible gambling and provide ongoing refresher training, bulletins, and other informational material. Employee training will highlight the differences between responsible gambling and gambling that is problematic.
3. We will implement communications programs for employees to improve their understanding of responsible gambling and related policies and procedures.

TIPS FOR SAFER GAMBLING

1. BE HONEST WITH THOSE YOU LOVE ABOUT THE TIME AND MONEY YOU HAVE SPENT GAMBLING
   Tip: If you find yourself struggling to be honest about what you have spent or how you are spending your time, consider getting some help.
2. EXPECT TO LOSE AND TREAT ANY WINNINGS AS A BONUS
   Tip: Treat gambling just like going to a concert or going out to eat, do not expect to get your money back at the end.
3. SET A MONEY LIMIT AND STICK TO IT
   Tip: Have a look at your finances and see how much you could spend without jeopardizing other responsibilities. Click on the following link to understand your Cost2Play.
4. HAVE OTHER HOBBIES AND INTERESTS
   Tip: Make sure that you keep up with other activities, so that gambling does not become your main pastime.
5. SET A TIME LIMIT AND STICK TO IT
   Tip: Decide on a time when you will leave the venue or website, to help you stick to your budget.
6. QUIT WHEN YOU ARE AHEAD
   Tip: Do not assume you are on a lucky streak and keep gambling.

WHEN IT’S NO LONGER A GAME

Problem gambling is any gambling, betting, or wagering that causes family, financial, legal, emotional, or other problems for the individual, their family, or others. Gambling problems can be mild, or quite severe, and can worsen over time.

Are you concerned about a potential gambling problem? Take the ten-question self-assessment:

1. 1. 1. Have you been preoccupied with thoughts of gambling while doing other things that require your attention?
      2. Have you been restless or irritable when unable to gamble?
      3. Have you hidden your gambling from family members?
      4. Has gambling created conflict and unhappiness in your life?
      5. Have you tried to stop gambling but have not been able to?
      6. Have you gambled to obtain money to pay debts or solve other financial problems?
      7. Have you needed someone else to bail you out of a gambling debt?
      8. Have you ever borrowed money and not paid it back because of your gambling?
      9. Have you been unable to pay bills due to gambling losses?
      10. Have you ever thought you might have a gambling problem?

If you answered ‘yes’ to any of the questions, you may be at risk for developing a gambling problem. The more questions answered ‘yes,’ the greater the likelihood you may have a gambling problem.

TOGETHER WE CAN MAKE A DIFFERENCE

ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health.  The service is free, confidential, and available anytime.  Call ConnexOntario 24/7 at 1-866-531-2600. Text at 247247 or chat at www.connexontario.ca.

For more information on problem gambling, you can also seek further advice or counselling from:

• • • Centre for Addiction and Mental Health Visit Site
    • The Responsible Gambling Council  Visit Site
    • Gamblers Anonymous Visit Site

NOTE: The resources and contact information above are for external problem gambling prevention and educational services only.  If you have any issues with your Player Account, please contact support@playfallsview.com or complaints@playfallsview.com.

RIGHT TO SELF-LIMITATION

To help our patrons, enjoy the games responsibly, we offer the following Self-Limitation options.  You can easily access and choose one of more of the options through your Player Account by navigating to the Menu and clicking on “Responsible Gaming”. 

• Deposit Limit – set the amount you wish to limit your deposits to in a day, week, or month
• Loss Limit – set the amount you wish to limit your gaming losses to in a day, week, or month
• Time Limit – set the number of hours you wish to restrict your game play in a day
• Single Bet Limit – set the maximum amount you wish to place on a single wager
• Spend Limit – set the maximum amount you wish to wager in a day, week, or month
• Cool Off (Temporary Suspension) – set your cool-off period for one day, one week, one month, two months, or three months.

TRANSACTION AND GAME HISTORY

You can easily access and download the history of your withdrawals, and deposits through your Player Account by navigating to the Menu, clicking “Account Details”, then clicking “Transaction History.”

For details regarding Game History—including game name, wager history, account balance history, and gaming session duration—navigate to your Player Account Menu, click “Account Details,” then click “Game History.”

CLOSING YOUR ACCOUNT

You can close your account through your Player Account by navigating to the Menu and clicking on “Responsible Gaming”, then clicking on “Close Account”.  You can also contact our Player Services team at support@playfallsview.com to request your account to be closed.

SELF-EXCLUSION

Self-Exclusion is a tool you can use if you want to take a break from gambling. It is a commitment you make to yourself by voluntarily agreeing not to gamble for a chosen time. Players electing to self-exclude will have the option for exclusion lasting six (6) months, one (1) year and Five (5) years.

If you would also like to self-exclude at Ontario brick and mortar casino operators, including at our sister property, Fallsview Casino Resort, you must register for self-exclusion through Ontario Lottery and Gaming’s (“OLG”) MyPlayBreak system by emailing Self-Exclusion@olg.ca; calling the OLG Support Centre at 1-800-387-0098; or by visiting https://www.playsmart.ca/finding-help/my-playbreak/new-registrants/

Upon election, Self-excluded players will be immediately logged out of their player account and unable to login for the duration of their exclusion term.  All pending and future bets will be cancelled or voided in accordance with the Terms and Conditions.

NOTE: Although iGO and the AGCO are currently working on a province-wide self-exclusion database, no such database currently exists. As a result, if you self-exclude from PlayFallsview.com, you will be eligible to register and play at other digital gaming and brick and mortar casino sites until you elect to self-exclude through those operators directly.

Once this provincewide self-exclusion database is established, all Players who have self-excluded from PlayFallsview.com will be added to the provincewide list and thereby prohibited from play at all online casinos.

UNDERAGE GAMBLING

The prevention of underage gambling is one of the most important aspects of responsible gambling and it is our policy to exclude from gambling those individuals that have not reached the legal age. The legal age for gambling in Ontario is 19.

For adults with an online gaming account, keep your sign-on information secure and set strong passwords to prevent children from using your account.

If underage persons in your household have access to a computer/smart phone/tablet that is used to access MDC’s website or app, you can use protection software that allows use to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how underage persons use the internet.

MYTHS ASSOCIATED WITH GAMBLING

Players often believe in false myths regarding gambling. Recognizing gambling myths is an important way to help make smart choices. While this is by no means an exhaustive list of gambling myths, some of the commonly held ones are:

• A player’s luck changes the more he/she/they gamble(s).
• If a player increased the value of his/her/their bets, he/she/they will win money back.
• That a player can have a lucky day.
• Tracking previous results can help a player forecast the coming results.
• That a player can develop a special strategy that will help him/her/they win.
• Knowing a game well will increase a player’s chances of winning.
• It is not possible to become addicted to something like gambling.
• To be a problem gambler a player must gamble every day.
• If a player can afford to gamble, then he/she/they cannot be a problem gambler.
• Only irresponsible people become addicted to gambling.
• Problem gambling is easy to recognize.

CONTACT

If you have questions about our Responsible Gambling policies and procedures, or if you notice that any of the Self-Limitation, Self-Exclusion, or other Responsible Gambling features of the site are not functioning appropriately, please let us know at support@playfallsview.com.