PlayFallsview | Player Protection
Most people play internet gaming for the enjoyment of playing. This means playing to a reasonable limit, and within their own financial means. For a small percentage of players, gambling games are not a form of entertainment; they are a problem, which must be taken seriously. We take steps to help players that exhibit signs of compulsive gambling. Players also have the ability to set their own limits. This tools are located within their account, which will help them to limit and control their play.
If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-866-531-2600
Online Help: :
Connex Ontario
The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency reporting to the
Ministry of the Attorney General (MAG). The agency was established on February 23, 1998 under the
Alcohol, Cannabis and Gaming Regulation and Public Protection Act, 1996.
The
AGCO is responsible for regulating the alcohol, gaming and horse racing sectors and cannabis retail in accordance with the principles of honesty and integrity, and in the public interest.
Please refer to the sources below for more information and to get help:
SETTING YOUR OWN LIMITS
We believe in responsible gaming. As a players you are able to set limits that help manage your level of play on the site. You can restrict your own daily, weekly, and monthly gaming limits. After you set a limit, if you want to increase that limit you will need to wait for the applicable limit’s time period to conclude before making any increase. Decreasing any limit can be done at any time and will take immediate effect. We want everyone to be able to play in a safe and comfortable environment.
Click on the links below to set your limits:
Spend Limit: The total amount you can bet during the selected time period (daily, weekly or monthly). Example: if you set a daily spend limit of $100 then place 4 bets of $25 each, winning each, resulting in over $100 of winnings you will have reached your spending limit and not be able to wager anymore.
Deposit Limit: The total amount you can deposit in a day or week or month.
Single Bet Limit: The maximum amount you are able to bet on any single bet on any game.
Time Limit: The maximum amount of time you are able to play on a daily basis. Once you hit your limit you will not be able to wager
Loss Limit: You can set daily, weekly, or monthly limits which prevent you from being able to lose more than a specified amount during that period. To do so, simply access the ‘Loss Limits’ option from the Responsible Gaming section under your Player Account menu and select the maximum amount you want to be able to lose over the specified duration and submit your request.
Cool Off: Players have the option to select a Cool Off period, where a player may not participate in gameplay for that amount of time. During a Cool Off, a player will only be able to access their account in limited mode, meaning they may not wager but can check balances, see their wagering history or make a withdraw.
Self-Exclude from this site: Players may choose to be excluded from gaming on this site.
Complaints & Customer Support
Please
refer to our Contact page to file a complaint or email customer support.
ACCESS TO IMPORTANT INFORMATION
It is your responsibility to prevent unauthorized use of your account. You are prohibited from allowing any other person to access or use your internet or mobile gaming account.